From quality customer service to assisting schools, rural water districts and rural fire departments, Cookson Hills Electric Cooperative, Inc. is committed to assisting the members and communities we serve. It's all a part of our dedication as your local energy partner.
Recently, a number of utility customers have been targeted by scammers claiming to be a collections agent. The caller will impersonate the utility company claiming their bill is overdue and needs to be paid immediately. If refused, they will threaten disconnection.
Below is a list of generalizations that seem common among these cases:
Sometimes the scammers would have the account number and amount due. We believe this information was obtained through some type of social engineering. Of the cases reported to NISC (the company which provides our billing software), they have investigated and have had no reason to believe any of the NISC systems were compromised. These cases were from their members nationally.
Typically a prepaid debit card number has been requested. In most cases, they even provided a callback number in case a prepaid debit card was not immediately available.
Caller ID numbers have been spoofed to look as if it is actually the utility company calling.
Typically commercial type accounts have been targeted as information may be easier to obtain.
Several larger electric utilities have already been targeted.
Cookson Hills Electric Cooperative, Inc. (CHEC) does not contact our members and request payment over the phone. Please be aware of scammers claiming to be a collections agent. If you have any questions about this issue, feel free to contact CHEC at 800-328-2368 or 918-775-2211.
CO-OP CONNECTIONS CARD
NEW PHONE SYSTEM
Cookson Hills Electric has a NEW PHONE SYSTEM. The local number at Stigler, 918-967-4614, will no longer be available. Please call 800-328-2368 if you need to contact the Stigler office to report an outage and for customer inquiries or customer service. If you need to speak to an operator or if you need to report an outage, please continue to call us toll-free at 800-328-2368 if you live anywhere in CHEC's service territory, or dial 918-775-2211 if you live in the Sallisaw area.
AUTOMATED PHONE SYSTEM
Important Annoucement: Effective June 5, 2013, the automated phone system will have a new phone number. Customers must call 1-888-678-1937 to make a payment by phone.
TOGETHER WE SAVE
Cookson Hills Electric Cooperative offers rebate credits. See changes for 2014. Learn more
CHEC has contracted with Wolf Tree Inc. to clear right-of-way areas in Haskell and Sequoyah Counties during 2014. Wolf will finish cutting and clearing another 200 miles of line around the Stigler substation in Haskell County. Later in the year they will move on to the Liberty substation in Sequoyah County. They will clear 150 miles of line coming out of that substation.
Wright Tree Service will continue to trim right-of-way for service orders, yard trees, and hot spots that demand immediate attention in our service territories. If you have any questions concerning right-of-way issues, please contact us at 918-775-2211 or 800-328-2368.
Copyright 2013, Cookson Hills Electric Cooperative, Inc 1002 E Main, PO Box 539, Stigler OK 74462, 800-328-2368