Beginning in early December, CHEC will be participating in a survey that is conducted every three years to measure the quality of service provided to you, our member. This survey will ask several questions about your energy usage and your satisfaction with the cooperative.
In this random survey of members, a mixture of online and telephone interviews will be conducted. You may be sent an email invitation to participate in the survey or you may be sent a postcard in the mail inviting you to participate. Members may also be randomly selected to complete a telephone interview. It should take approximately 11 minutes to answer all questions on the telephone. The call center conducting the survey will identify themselves as calling on behalf of CHEC. They will be conducting calls Monday-Friday from 5:00 p.m. until 9:00 p.m. and on Saturday from 10:00 a.m. to 5:00 p.m.
The purpose of the survey is to receive input from members to guide the board and management in their decision-making. Members will be asked questions on a wide variety of topics.
The survey results will be presented to the board in the spring.
CHEC extends a big THANK YOU to all of our members who will take the time to participate in the survey. We truly appreciate your interest in helping us meet your service needs.