SmartHub

CHEC offers the latest technology to help you manage your electric account 24/7 by computer, smartphone, or tablet with a free online application called SmartHub.

With SmartHub, you can:

  • report a power outage
  • make a payment
  • check your electric usage
  • notify member service of account issues
  • receive email or phone alerts
  • communicate directly with the cooperative

SmartHub is easy to navigate. It’s simple and quick to make a payment or view your bill. You can compare bills and find out what day of the week you typically use the most electricity.

You can also choose to receive an email or phone alert when a payment is due or another account activity occurs.

Members with smartphones or tablet devices can download the SmartHub app.  Look for "SmartHub" in the Apple Store or in the Android Market. Search:  SmartHub.  If duplicates appear, the correct app is provided by our partner, National Information Solutions Cooperative (NISC).  The app will be free to download and install.

You can also download the app below.

Link for iOS users Link for Android Users

Download a free smartphone or tablet app here

Click here to access SmartHub

Scammers are once again targeting the Cookson Hills Electric service area. This time, they are not only attempting to swindle money over the phone but are also making personal visits. There have been reports of individuals claiming to be Cookson Hills employees, contractors, or representatives visiting homes and asking to inspect the electric meters. These individuals assert that Cookson Hills Electric is replacing all meters with digital ones to accommodate solar power and that members would be charged $15 a month for the new meter.

We want to assure you that this information is NOT accurate, and these individuals are not affiliated with Cookson Hills Electric Cooperative or Cookson Hills Connect. Here are three simple tips to help you avoid being scammed:

Never give a copy of your bill, driver's license, or personal information such as your date of birth, social security number, or account number to anyone visiting your home, calling, texting, or emailing you. Only provide this information when you visit our office or initiate a call to us.

Watch out for warning signs, such as threats to disconnect your service or requests for payments using gift cards, wire transfers, or other unusual payment methods.

If someone arrives at your home, ask them to wait outside while you call Cookson Hills Electric at 800-328-2368 to verify their identity. If they contact you by phone, hang up and contact us to discuss your account. Don’t reply to an email or text without contacting us first.
You work hard for your money, and scammers try to trick you out of it. Cookson Hills Electric is here to help you avoid these scams. Remember, call us at 800-328-2368 or visit our office, and we will be happy to assist you by addressing any questions you may have. For further information on avoiding scams, visit the Utilities United Against Scams website at https://www.utilitiesunited.org/#ConsumerGuide.