Due to an increase in Covid cases, we have decided to close our lobbies effective Wednesday, January 12th. This closing includes both our Stigler and Sallisaw offices. Our drive-thru windows will remain open during this time. Please feel free to contact us at 800-328-2368 if you have questions or need something that requires a visit to our office and we will be happy to make arrangements for you. Thank you for your understanding!

View AllArchives: March 2020


COVID-19 Update
March 20, 2020

COVID-19 Update

As concerns continue to grow about the COVID-19 crisis, Cookson Hills would like to update you on additional measures we are taking to help ensure the safety of our members, the community, and our employees. We continue to follow recommendations from the Centers for Disease Control and Prevention (CDC), as well as federal, state and local authorities in our efforts to help eliminate the potential spread of the COVID-19 virus.

NEW MEASURES: EFFECTIVE MONDAY, MARCH 23, 2020

Our lobbies at both Stigler and Sallisaw offices will be CLOSED temporarily in an effort to support community health.

Drive-thru services remain available during normal business hours.

Click "Keep Reading" to continue reading.

KEEP READING


COVID-19 Update
March 19, 2020

COVID-19 Update

In our efforts to follow recommendations from the CDC to help reduce the risk of COVID-19, CHEC would like to emphasize using alternative payment options to help limit possible exposure to our members, employees, and the general public. These options below allow you to pay your bill without face-to-face contact, thus reducing potential exposure to the virus.

  • SmartHub App
  • Online payment at www.cooksonhills.com via your secure login to SmartHub
  • Secure Pay-by-Phone at 888-678-1937
  • Kiosks at Stigler & Sallisaw (cash or credit/debit card)
  • Sign up for automatic bank draft (visit our website at www.cooksonhills.com under "Bill Payment Options" to sign up)

CHEC has also suspended pre-pay disconnections for the time being. Please call us at 800-328-2368 with any questions or assistance needs. Stay safe, and thank you for your help in fighting the spread of this illness

KEEP READING


COVID-19 Update
March 16, 2020

COVID-19 Update

Your health and your well being are very important to us. In an effort to help our members, CHEC is temporarily suspending disconnections of residential accounts for those directly impacted by the COVID-19 outbreak. We are closely monitoring this situation as it is constantly changing. CHEC will re-evaluate our decision on a week by week basis. We ask that in order to prevent future disconnection once the suspension has been lifted and in order to avoid penalties for nonpayment, please keep your account current. We offer many ways to pay your bill without face-to-face contact. Here are some of your payment options:

  • SmartHub App
  • Online payment at www.cooksonhills.com via your secure login to SmartHub
  • Secure Pay-by-Phone at 888-678-1937
  • Kiosks at Stigler & Sallisaw (cash or credit/debit card)
  • Sign up for automatic bank draft (visit our website at www.cooksonhills.com under "Bill Payment Options" to sign up online)

Currently, our offices remain open for business, but we are monitoring the outbreak county by county in Oklahoma and in Arkansas, and may decide to close our offices with little warning for face-to-face business if necessary to help prevent the spread of the illness. If we do, we will work with members on a case-by-case basis if face-to-face meetings are necessary. Below are links that provide information about COVID-19 as well as the counties impacted in both Oklahoma and in Arkansas:

https://coronavirus.health.ok.gov

www.healthy.arkansas.gov/programs-services/topics/novel-coronavirus

If you are ill, we ask that you please first notify us before dropping a payment in the night deposit or at the drive-thru or office. You may reach us in Stigler at 800-328-2368 or in Sallisaw at 918-775-2211.

Our prayers are with those that are directly impacted, and with our nation and our world as we work to eliminate the spread of this illness. Watch our Facebook page and our website for frequent updates, as this situation is changing daily.

KEEP READING